Introduction

At Mind-Nect, we believe your privacy deserves more than corporate speak and legal jargon. This policy explains how we handle your personal information when you work with us on iOS and Android app development projects.

We're based in Vietnam but work with clients globally, so we've designed our privacy practices to meet both Vietnamese data protection laws and international standards. Think of this as your guide to understanding exactly what happens with your information when you choose to work with us.

Information We Collect

When You Contact Us

When you reach out through our contact form or email us directly, we collect basic details like your name, email address, company information, and project details. We need this information to understand your app development needs and provide you with relevant proposals.

During Project Development

Once we start working together, we might collect additional information related to your app project. This could include user requirements, design preferences, technical specifications, and any content you want included in your app.

Website Analytics

Our website uses standard analytics tools to understand how visitors interact with our site. This includes information like which pages you visit, how long you stay, and general location data. We use this to improve our website and understand what potential clients are looking for.

How We Use Your Information

Your information serves specific purposes in our business relationship. We use contact details to communicate about your project, send updates, and provide support. Project-related information helps us build exactly what you envision for your app.

Sometimes we use anonymized project examples in our portfolio or case studies, but we always remove identifying information and get permission first. We might also send occasional updates about new services or industry insights, but you can unsubscribe anytime.

• Responding to your inquiries and providing project quotes
• Managing and delivering app development services
• Sending project updates and important communications
• Improving our services based on feedback and analytics
• Occasional marketing communications (with your consent)

Information Sharing and Disclosure

We don't sell your personal information to third parties. Period. However, we do work with trusted service providers who help us deliver our services effectively.

Service Providers

We work with hosting providers, email services, project management tools, and payment processors. These companies only access information necessary to provide their services and are contractually bound to protect your data.

Legal Requirements

We may disclose information if required by Vietnamese law, court orders, or to protect our legal rights and the safety of our clients and employees. We'll notify you when legally possible if this occurs.

Business Transfers

If Mind-Nect is acquired or merged with another company, your information would transfer to the new owners. We'd notify you beforehand and ensure the same privacy protections continue.

Data Storage and Security

We store your information on secure servers with encryption and regular backups. Our team uses industry-standard security practices including secure passwords, two-factor authentication, and encrypted communications for sensitive project details.

While we implement strong security measures, no system is completely foolproof. We continuously monitor and update our security practices, and we'll notify you promptly if we discover any data breaches that might affect your information.

Your Rights and Choices

You have significant control over your personal information. Here's what you can do:

Access and Correction

You can request copies of all personal information we have about you. If something's incorrect or outdated, just let us know and we'll fix it promptly.

Data Deletion

Want us to delete your information? We can do that, though we might need to keep some records for legal or business purposes. We'll explain exactly what we can and cannot delete.

Communication Preferences

You can unsubscribe from marketing emails anytime using the link in any email we send. Project-related communications will continue until your project is complete.

Data Portability

If you want to take your project files and information elsewhere, we'll provide everything in commonly used formats. No vendor lock-in here.

International Data Transfers

Since we serve clients globally from our Vietnam office, your information might cross international borders. When this happens, we ensure appropriate protections are in place through contractual safeguards and secure transfer methods.

We primarily use service providers that meet international data protection standards, and we're committed to maintaining the same level of protection regardless of where your information is processed.

Children's Privacy

Our services are designed for businesses and adults. We don't knowingly collect information from children under 16. If you're under 16, please have a parent or guardian contact us on your behalf.

If we discover we've collected information from a child under 16, we'll delete it immediately and contact the parents or guardians if possible.

Changes to This Policy

We review and update this privacy policy annually or when we make significant changes to our data practices. We'll email active clients about important changes and post updates on our website with clear dates.

Minor clarifications or formatting updates won't trigger notifications, but substantial changes to how we collect, use, or share information will always include proper notice.